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Create request for existing customer |
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Mention customer problem, CRM comments, problem type, supports from head office |
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Request can be auto closed. |
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Problem types |
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New Order |
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Upgrade |
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Downgrade |
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Price revision |
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Shifting |
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Migration |
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Termination |
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Payment Related |
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Service Issue |
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Curtsy |
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View DAR request entry according user rights |
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Head Office Comment given by higher authorities according Problem types |
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CSCH take final decision |
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CSCH can take suggestion to other higher authority. |
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Termination Entry will auto generate Debit or Credit note according to pricing difference in billing |
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REPORTS |
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Branch wise reports |
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Pending request report |
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Closed or open request report |
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