XS Infosol "the invicible technology"
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  Customer Service Agreement
 
XSInfosol XS Infosol offers you professional software solutions that allow you to harness the power of the computer and Internet. Our products are engineered from the ground up to give you maximum performance, extreme speed and unflinching reliability !

XS Infosol leads with its innovative development in both Software and Internet solutions. Our versatile range of products caters to all computer users (professionals, resellers, major corporations, entrepreneurs, and general users) to effectively save time and money. We have provided software solutions for many of businesses and understand first hand the demand for reliable, high - performance solutions, that are accessible from any point on the globe.

This is an agreement between you and XS Infoways regarding your use of XS Infoways's computer, interactive information, communication and server management service. This Agreement governs the terms and conditions under which XS Infoways makes the services offered by XS Infoways available to individual consumers through a personal computer or similar access, or to individual consumers or small businesses in connection with the " XS Infoways " web hosting or similar services. Under this Agreement, you must comply with XS Infoways 's then current "Acceptable Use Policy," as updated from time to time by XS Infoways, which can be viewed at http://www.XS Infoways/aup.htm. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

1. XS Infoways will host an account for you, the Hirer (hereafter referred to as the Account Holder), for the Account Holder's chosen domain name, for the period of time (the Term) corresponding with the payment plan chosen by the Account Holder. This contract shall be renewed at the end of the Term and each successive renewal term, unless terminated. Till the time the Account Holder has not paid for the invoice/s raised by XS Infoways, the services rendered by XS Infoways shall be provisional and liable to be withdrawn at the sole discretion of XS Infoways without giving any notice in any form. The invoice raised is to treated as notice.

2. XS Infoways's services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. XS Infoways expressly disclaims any representation or warranty that the XS Infoways services will be error-free, secure or uninterrupted. No oral advice or written information given by XS Infoways, its employees, licensors of the like, will create a warranty; nor may you rely on any such information or advice. The terms of this Section will survive any termination of this Agreement.

3. The Virtual Web Server Internet account and/or related electronic services can only be used for legal purposes under all applicable international, federal, provincial, and municipal laws. Further, the Account Holder agrees not to store, transmit, link to, advertise or make available any images/ material/ content containing pornography or any other thing which is objectionable/ prohibited. Violations of these or any other provisions of this Agreement may result in termination of the services provided by XS Infoways, with or without the grant of a notice or cure period, such notice or cure period to be granted at the sole discretion of XS Infoways based upon the severity of the violation. XS Infoways reserves the right to refuse service if any of the content within, or any links from, the Account Holder's website is deemed illegal, misleading, or obscene, or is otherwise in breach of XS Infoways's then current Acceptable Use Policy, in the sole and absolute opinion of XS Infoways. Notwithstanding anything in this Agreement, the content of the Account Holder's website is the sole responsibility of the Account Holder. The Account Holder agrees to indemnify and hold harmless XS Infoways from any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorney's fees, costs, and other expenses incurred by XS Infoways, (collectively, Claims) related to or in connection with the content of the Account Holder's website. The terms of this Section will survive any termination of this Agreement.

4. XS Infoways reserves the right to change, at any time, the prices charged to the Account Holder for the services provided by XS Infoways, if the charges raised have not been paid or on the expiry of the paid period.

5. The Account Holder agrees to follow generally accepted rules of "Netiquette" when sending e-mail messages or posting to newsgroups. Account Holder is responsible for security of its password. XS Infoways will not change passwords to any account without proof of identification, which is satisfactory to XS Infoways, which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes Account Holder, Account Holder understands that XS Infoways will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will XS Infoways be liable for any losses incurred by Account Holder during this time of determination of rights as Hirer, or otherwise. The Account Holder agrees to indemnify and hold harmless XS Infoways from any and all Claims arising from such ownership disputes. The terms of this Section will survive any termination of this Agreement.

6. The Account Holder agrees not to harm XS Infoways, its reputation, computer systems, programming and/or other persons using XS Infoways's services. XS Infoways reserves the right to select the server for Account Holder's website. The Account Holder understands that the services provided by XS Infoways are provided on a shared server. This means that one website cannot be permitted to overwhelm the server with heavy CPU usage, for example from the use of highly active CGI scripts or chat scripts. If in opinion of XS Infoways, the Account Holder's website overwhelms the server and causes complaints from other users, the Account Holder has outgrown the realm of shared servers, and will need to relocate it's website. If the Account Holder refuses to comply, then XS Infoways has the right to withdraw and terminate the services provided to the Account Holder. The Account Holder agrees to indemnify and hold harmless XS Infoways and any other Account Holder from any and all Claims resulting from the Account Holder's use of the services provided by XS Infoways The terms of this Section will survive any termination of this Agreement.

7. The Account Holder's rights and privileges under this Agreement cannot be sold or transferred without the prior written consent of XS Infoways.

8. If the Account Holder sells or resells advertising or web space to a third party then the Account Holder will be responsible for the contents of that advertising and the actions of that third party. XS Infoways has the absolute right to reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current XS Infoways Acceptable Use Policy. The e-mail distribution by the Account Holder of "SPAM", "JUNK MAIL", or "UNSOLICITED COMMERCIAL E-MAIL", is expressly prohibited. If the Account Holder refuses to remove any advertising or other third party content deemed objectionable by XS Infoways / Webmaster/ any authority, XS Infoways shall terminate the services being provided to the Account Holder.

9. XS Infoways will use its best efforts to maintain a full time Internet presence for the Account Holder. The Account Holder hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall XS Infoways be liable to the Account Holder for any damages resulting from or related to any failure or delay of XS Infoways in providing access to the Internet under this Agreement. In no event shall XS Infoways be liable to the Account Holder for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of XS Infoways under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder hereunder. The terms of this Section will survive any termination of this Agreement.

10. This Agreement applies to all accounts, sub-accounts, and alternative account names associated with your principal account. The Account Holder is responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account. A XS Infoways account shall not be transferred without prior written approval from XS Infoways The Account Holder is responsible for maintaining the confidentiality of his/her password. In the event of a breach of security through the Account Holder's account, the Account Holder will be liable for any unauthorized use of the XS Infowaysservices, including any damages resulting there from, until the Account Holder notifies XS Infoways 's customer service.

11. If XS Infoways assigns the Account Holder an Internet Protocol address in connection with the Account Holder's use of the XS Infoways services, the right to use that Internet Protocol address will remain with and belong only to XS Infoways, and the Account Holder will have no right to use that Internet Protocol address except as allowed by XS Infoways in its sole and absolute discretion.

12. This Agreement constitutes the entire agreement between the Account Holder and XS Infoways with respect to the XS Infoways services and supersedes all prior agreements (oral or written) between the Account Holder and XS Infoways. XS Infoways's failure to enforce any provision of this Agreement shall not be construed as a waiver of any provision or right. In the event that a portion of this Agreement is held unenforceable, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in full force and effect. The terms of this Section will survive any termination of this Agreement.

13. The parties shall attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation and with a problem-solving mindset, without formal proceedings. Any dispute or difference, which cannot be so resolved, arising between the parties out of or relating to the construction, meaning, scope, operation or effect of this contract or the validity or the breach thereof shall be settled by arbitration in accordance with the Rules of Arbitration of the Indian Council of Arbitration and the award made in pursuance thereof shall be binding on the parties. Arbitration shall take place in New Delhi, India. Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney's fees and expenses incurred at both the trial and appellate levels. The terms of this Section will survive any termination of this Agreement.

14. The Account Holder agrees to indemnify and hold XS Infoways harmless from any and all Claims resulting from or connected with any activities conducted by the Account Holder. The Account Holder and XS Infoways will promptly notify the other upon receipt of any Claim or legal action arising out of activities conducted pursuant to this Agreement. The rights and responsibilities established in this paragraph will survive any termination of this Agreement.

15. XS Infoways may include the Account Holder's name and contact information in directories of XS Infoways service subscribers for the purpose promoting the use of the services by additional potential clients.

16. The interpretation and enforcement of this Agreement shall be governed according the laws of the State of New Delhi. The Account Holder hereby consents to personal jurisdiction in the courts of New Delhi, India for any action arising out of or relating to the Account Holder's use of the XS Infoways services. The courts of New Delhi, India will have exclusive jurisdiction over all such actions. In any such action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees. The terms of this Section will survive any termination of this Agreement.

17. Notices required by this Agreement shall be in writing and shall be delivered either by personal delivery or by mail. If delivered by mail, notices shall be sent by any express mail service; or by certified or registered mail, return receipt requested; with all postage and charges prepaid. All notices and other written communications under this Agreement shall be addressed to the individuals in the capacities indicated below, or as specified by subsequent written notice delivered by the party whose address has changed.

Customer Name ________________

Customer Signature _____________

Date__________________________

Stamp Of The Company__________


 
  Services and products at a glance :
 
  Internet bandwidth Management System
  Firewall
  Mail server(Including Email Scanner , Spam Control , Web Mail System)
  VPN
  RF Installation
  Internet Distribution
  eCRM - Chat , Trouble Ticket , Faqs , Forum
  Point Of Sales Software
  Web Application Development
  Ecommerce Solutions
  Web Server
  Call Centre
 
We have grown into one of the largest web and application development companies in the world due in large part to our staffs' commitment to quality customer service. We take pride in our customer service and strive to earn your business everyday.

Our customers are provided with a unique username and password for support area . This area contains documents to help answer questions that customer may have related to his service/ application . We constantly adding more documents to this searchable archive when ever new topics are brought to our attention.

You can use this link to submit a request to our technical support department. One of our support representatives will be assigned to your case and provide the personal support you need. Above all we offer you live chat support on our website for your extremely important business. We want your every interaction with XS Infosol to exceed your expectations
 
  Web Application Development :
 

Our team of developers excels in designing and implementing complex, data-driven web applications. Our past experience with clients in a variety of industries allows us to quickly ascertain the needs of your particular business, and develop a comprehensive solution that meets your needs.

Websites are changing. Not long ago, most corporate websites were little more than static brochures, pages of text with images that were designed simply to display information. Things have changed new technologies have extended the functionality of websites beyond mere brochures. Now, we shop online. We communicate with each other. We distribute customized information to clients, vendors and employees. We provide customer support. We conduct business on the Web.

We offers a full range of custom web application development services. We can help you create a feature-rich online storefront, an Intranet application to distribute information securely amongst your employees, or an Extranet application to facilitate communication between your company and your suppliers and/or vendors.

 
  We Specialize in :
 
  eCommerce Shopping Cart Systems.
  eCRM (Customer Relationship Management) : customized product information, Customized pricing, real time interaction and more..
Intranet Applications: Document management systems, Inventory, Data warehousing and Book keeping.
  Data Driven Portals.
  XML Based Web Services
 
  Our experienced team of developers offers our clients the following advantages :
 
  Quick, Cost - Effective Development Cycle.
  Experience Across a Broad Range of Industries.
  Large Library of Component Code.
  Efficient Management Structure.
  XML Based Web Services.
 
  Point Of Sales :
 
We also specialize in retailing technology . Our product, RetailSmart is a powerful program for Point of Sale, Inventory Control, Billing, Accounting with management information system. Its hundreds of features are finely coordinated together. It automates back - office and cash counter activities with ease of use and fast, accurate check outs that reduce human error. With its user - friendly interface, RetailSmart incorporates break through features that make it dramatically easier to set up, manage, and process sales transactions for all varieties of retail businesses.
 
  e CRM :
 
Our team also expertise in CRM Solutions Our latest product in this series is SmartChat.The product is used for converting your website traffic into potential customers. The success of your business is dependent upon building strong, lasting customer relationships. With SmartChat ,you can increase your sales by providing answers to the customers instantly. You can also add the power of SmartChat to you support system.
Network Products Web Services Communication Software Other Products
  Smartguard   Hosting   CRM   CD Presentation
  Firewall   Domain Registration   IVR   Mail Solution Server
  Mail Solution Server   Web Advertisement / SEO   Smart Dialer   Smart HRM
  Bandwidth Management S/w   Shopping Cart/Ecommerce   Smart Call Box - IPPBX   Sale & lead Management
  Package Management   Web Designing & Development   SMS Route   Music Smart
  Multiple ISPs Support     SMS Application   Out Sourcing
 
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